This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information. If you have any questions on our products or with your order please email us at sales@topmicrousa.com Our Support Team replies to inquiries in the order they are received. Normal reply time is 24 to 48 hours, Monday through Friday from 9am to 6:00PM PST; Excludes Holidays. Expect longer delays during Holidays. Method of Payment Accepted Topmicro gladly accepts Visa and MasterCard from U.S. financial institutions only. We do not accept International credit cards or Wire Transfers. All prices listed are in U.S. Dollars. Quantities May be Limited Topmicro may, at is own discretion, limit or cancel quantities purchased per person, per household, per order or per account without prior notice. These restrictions may include orders placed by the same billing and/or shipping address. Notification will be sent to the email provided should such change occur. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers, households or individuals. Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Topmicro reserves the right to revoke any stated offer and to amend any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. RESTRICTED RETURN PRODUCTS Blank CDR/RW Media, Blank DVD-R/RW Media, Blank DVD+R/+RW Media, Software Titles, Handhelds/PDAs, or Special Orders ARE NOT RETURNABLE. Return Policy Unless otherwise specified, we will accept returns by the original purchaser for a 20% restocking fee (excluding shipping charges) on non-restricted products within 14-days of invoice date provided the Terms and Conditions of the Topmicro Return Policy and Defective Policy are met. Please fill out this form to receive your RMA #. Normal reply time is 24 to 48 hours, Monday through Friday from 9am to 6:00PM PST; Excludes Holidays. ALL products being returned must be 100% Complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, disks, CDs, digital media, blank warranty cards, accessories pamphlets, other accessories, free promotional items and documentation MUST be included in the original packaging, as provided by the manufacturer. Topmicro maintains a content-list database of what is included with every item sold on our site. A return will not be processed, or a 20% restocking fee will be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package or guidelines set forth are not followed. Items sent for return consideration will be immediately denied and Topmicro’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to the following list will result in the package being returned to the customer and credit or replacement will NOT be issued. Return shipping costs, proof of delivery, risk of loss, and insurance coverage related with returning the product is the responsibility of the customer. Topmicro will not accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Exceptions to this policy are OEM, Bulk Item, or White Box products. Only the manufacturer can replace any DEFECTIVE item missing the UPC code/sticker. In addition, RETURNS will NOT be accepted at our warehouse without a Return Authorization Number (RMA#). RMA numbers expire 1 week after issue. Any unauthorized returns will be documented, including but not limited to digital photography, and immediately returned to you. Before requesting RMA service, REVIEW our FAQ section on returns first! Once you have read the FAQ section regarding the returns section, you can request a Topmicro Return/Defective Form by email: rma@topmic.com only. Order Tips To ensure your ordering experience is a pleasant and efficient one, please keep in mind to the Bill to and Ship to address fields. The Bill To address refers to where your credit card statements are sent or what your credit card issuer has on file for you. Information you provide is subject verification procedures with your credit card issuer and can delay the timely processing of your order. For security purposes, your credit card will not provide specific reasons an order is denied. We can only offer possible reasons when a notification email is sent to you. Also, entering your SHIP TO Address, ONLY, as follows can streamline the automated order process: Joe Smith 123 Maple Drive Suite or Apt# or Dorm Room# Company or School Name Any City, CA 00000 Ordering Questions 1) How long does it take to receive my order? The order processing time includes, but not limited to, credit verification and time to pick and pack your order. All orders are shipped Monday through Friday only during regular business hours. Delivery time is from point of order fulfillment, not order placement. If your Bill To and Ship To address differ, expect delays of 1 to 3 additional working days or expect a contact verification courtesy call from your Credit Card Provider. WE PROSECUTE ALL FRAUD TO THE FULLEST EXTENT OF THE LAW. If the product is on backorder, it may take additional time. We will try our best to keep you posted of any delays. 2) Where do you ship to? We only ship to addresses in the continental United States and also Hawaii, Alaska, Puerto Rico, and APO/FPO/AE. Shipping and billing address must be an address in the U.S. or Puerto Rico. We do not ship single orders to multiple addresses. 3) Do you ship to College Campuses? Yes, of course we will ship to your school, provided your address is verifiable with your credit card issuer. Be sure you include a physical street address along with your other delivery information. This will ensure your order is processed efficiently by our automated shipping system at our warehouse. If you are using your parents' credit card, be sure you have their permission to do so as Topmicro reserves the right to cancel your order or contact your parents directly for verification. No exceptions. 4) Which Shipping Carriers Do You Use? Topmicro uses United States Postal Service (USPS) and Federal Express (FedEx). 5) Why are your shipping prices different than others? Every retailer proactively works with their respective shipping carrier representative to offer the best market price for shipping items to customers and prices can vary based on this and other factors. 6) Do you charge Sales Tax? California residents are subject to Sales Tax. If you do not live in California, there is no Sales Tax. 7) How do I cancel my order? To ensure prompt attention to your order, all orders usually enter the fulfillment process 30 minutes after you place your order. You may cancel entire orders within these first 30 minutes by notifying our sales dept at sales@topmicrousa.com. If your order is received during a holiday or weekend, you must still notify us that day. Otherwise, we cannot warrant that your request can be granted. 8) Why is there a charge on my credit card after my order was cancelled? Your card actually reflects a temporary charge which does not take money from your account unless your order was shipped. Since your order was cancelled due to complications that are not disclosed to us by your credit card issuer, this temporary charge automatically disappears from your account. The time it takes for this temporary charge varies by credit card issuers. 9) Do you offer price protection or matching? Although Topmicro negotiates the best prices with the manufacturer, the market fluctuates so often that we cannot offer any price protection or price matching. Shipping Questions 1) When will I know my product shipped or not? When an order is picked up by the shipping carrier and scanned at their distribution hub, you should receive an auto-response email confirmation that includes tracking info (if available) as well as your order summary. In the likely event that an auto-response email confirmation is not receive by you, please double-check your email address for typos or unnecessary, invalid, or illegible characters. Likewise, check your mail filters or account to see if you are not blocking the email from being delivered. If you are using SPAM protection software, be sure you review your rules or filters to see if the autoresponse email is not being errorneously identified as SPAM. If you have throughly checked your email program, its filter or rules preferences, and your email address, and still are not receiving the autoresponse email, please let us know. And our customer service associates will be happy to assist you locate your order status. 2) How long will it take for my package to get to me after you shipped it? Unless you have not followed the guidelines above, you should receive an email confirmation that will inform you when your order has been received by the selected shipping carrier you chose during check-out. Topmicro has no control over the logistics of the shipping carrier. However, the tracking number included with the email confirmation will help you monitor the progress of the delivery. 3) How come I cannot see my package status when using USPS or FEDERAL EXPRESS? Due to the high volume of packages being transported and processed by these premium carriers, their servers may experience some lagtime in getting information updated in a timely manner. Please allow 48 hours for their servers to be updated. 4) Do I have to be present to sign for my package? If your product is delivered by FedEx, a signature is required for your protection and peace of mind. If you are not present to sign for your package, you can designate an authorized agent acting on your behalf to sign for your package. Otherwise, the FedEx driver may leave a Delivery Notification Tag at your door or workplace. 5) What can I do if my package is DAMAGED? If your package shows signs of damage while it is being delivered from FedEX, DO NOT ACCEPT the delivery. Be sure the driver notes this when taking back your package and files your claim accordingly. If you accept the package without any claims to damage, you will assume full responsibility for the claim process. Otherwise you can contact 1-800-GO-FEDEX (1-800-463-3339) to file a damaged shipment claim. Obtain a control number from them and keep for your records. Be sure to note the Control Number for our records. Failure to provide the control number from or FED EX will result in delays or void your replacement package request. USPS will need you to complete PS FORM 1000 for filing a claim (Damage, missing, or stolen items). Regardless of the carrier keep all packaging, products, and other proof of evidence as the carrier will ask you for them for verification. 6) I was not at home or work to refuse my damaged package. What now? Do not open the package. Immediately contact the carrier (FED EX or USPS) as there is, usually, a grace period of 2 business days to file a damaged shipment claim with them. 7) I am missing some items from my order. What should I do? We apologize if items are omitted from your order. Sometimes items are too big to fit one box that our warehouse may elect to send multiple boxes to your address. Be sure you have checked each box thoroughly. After you verify that the items are missing, please contact our sales associates at sales@topmicrousa.com within 24 hours. Be sure you include your order number or receipt number. What is your RMA Policy if I still cannot get my product to work properly? If you discover your product is not functioning, please confer with the manufacturer’s technical support section before contacting RMA. In most cases, a problem you may be experiencing with the product has a solution available. Contact the technical support of the manufacturer if you do not find the solution you need to your problem. They will be happy to assist you as long as you work with them.